REFUND & CANCELLATION POLICY

Effective Date: September 15, 2026
Last Updated: September 15, 2026

Apex Roadside Rescue LLC (“Apex Roadside Rescue”) is committed to providing reliable and professional towing and roadside assistance services. This policy explains how service cancellations and refund requests are handled.

1. Cancellations

Customers may cancel before a driver is dispatched. Where applicable, a cancellation or dispatch fee may apply after dispatch, travel, or arrival.

2. Refunds

Refunds may be considered where applicable when Apex Roadside Rescue cannot provide the service, a billing error occurred, or a paid service was not provided due to an issue attributable to Apex Roadside Rescue. Refund decisions may be reviewed case by case.

3. Non-Refundable Services

Where applicable, refunds generally are not available after cancellation following dispatch, travel, or arrival; when incorrect vehicle, pickup, or destination information prevents service; after service completion; or for delays caused by traffic, weather, road closures, emergencies, or other circumstances outside Apex Roadside Rescue’s reasonable control.

4. Service Concerns

Customers should contact Apex Roadside Rescue as soon as possible regarding a service concern. Apex Roadside Rescue will review the circumstances and work toward an appropriate resolution.

5. Refund Requests

A refund request should include the customer’s name, service date, vehicle information, invoice or transaction information when available, and the reason for the request.

6. Refund Processing

Approved refunds are generally issued to the original payment method where applicable. Processing time depends on the payment processor and financial institution.

7. Policy Updates

Apex Roadside Rescue may update this policy. The latest version posted on the website will apply.

Contact

Phone: 888-855-9546
Email: admin@apexroadsiderescue.com