APEX ROADSIDE RESCUE LLC
TERMS & CONDITIONS
By requesting, scheduling, or accepting towing or roadside assistance services from Apex Roadside Rescue LLC (“Apex Roadside Rescue”), the customer agrees to these Terms & Conditions.
1. Services
Apex Roadside Rescue provides towing and roadside assistance services, which may include towing, vehicle transportation, flat tire assistance, jump starts, vehicle lockout assistance, fuel delivery, winching, accident recovery, and related services.
2. Customer Information
Customers are responsible for providing accurate and complete information needed to provide service, including the customer’s name, telephone number, vehicle information, current location, destination, and requested service.
The customer represents that the customer is authorized to request the service and provide the information necessary to complete the service.
3. Pricing and Additional Charges
Charges may include, where applicable, towing, mileage, labor, waiting time, winching, recovery, heavy-duty equipment, storage, tolls, after-hours charges, cancellation or dispatch fees, and other applicable service charges.
Where reasonably possible, Apex Roadside Rescue will communicate material additional charges before they are incurred or before additional work is performed.
4. Cancellations
A customer may request cancellation of a service before a driver is dispatched.
Where applicable, a cancellation or dispatch fee may apply after a driver has been dispatched, is traveling to the service location, or has arrived at the service location.
Any applicable cancellation or refund will be handled according to the Refund & Cancellation Policy.
5. Vehicle and Personal Property
Customers should remove valuables and personal property from a vehicle before service whenever reasonably possible.
Apex Roadside Rescue may document the vehicle’s condition, service activity, and related information through photographs, video, written records, or other service documentation.
6. Safety and Service Limitations
Apex Roadside Rescue may refuse, delay, modify, or stop service when conditions are unsafe, unlawful, inaccessible, beyond the available equipment or personnel, or otherwise unsuitable for the requested service.
7. Estimated Arrival Times
Estimated arrival times are not guaranteed. Arrival may be affected by traffic, weather, accidents, road closures, emergencies, vehicle availability, service conditions, or other circumstances beyond Apex Roadside Rescue’s reasonable control.
8. Payment
Customers are responsible for paying authorized charges for services provided.
Payment may be made using payment methods offered by Apex Roadside Rescue. Third-party payment processors may be used to process transactions.
9. Customer Authorization
By approving a service, authorizing work, signing a service document or invoice, or otherwise accepting service, the customer confirms that the customer has reviewed and authorized the applicable service and charges.
10. TEXT MESSAGING / SMS TERMS
Apex Roadside Rescue SMS Program: Apex Roadside Rescue may send text messages to customers and, where applicable, employees who separately provide consent to receive SMS messages.
Text messages may include:
- Dispatch notifications
- Driver assignment and ETA updates
- Service status updates
- Customer support messages
- Invoice and billing notifications
- Payment notifications
- Electronic signature requests
- Other service-related communications
Message frequency varies. Message and data rates may apply.
Reply STOP to opt out of text messages at any time. Reply HELP for assistance or contact Apex Roadside Rescue at 888-855-9546 or admin@apexroadsiderescue.com.
SMS consent is voluntary and is not a condition of purchasing services.
SMS consent is separate from acceptance of these Terms & Conditions and the Privacy Policy.
Apex Roadside Rescue does not sell, rent, transfer, or share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.
Apex Roadside Rescue may use service providers to facilitate requested communications, including dispatch notifications, customer support, invoices, payment notifications, and electronic signature requests. Such providers may process information as necessary to provide services to Apex Roadside Rescue and are not authorized to use SMS opt-in information for their own marketing or promotional purposes.
Carriers are not liable for delayed or undelivered messages.
11. SMS Consent and Opt-In
Customers may provide SMS consent through an approved opt-in method, such as a website form, electronic form, or verbal consent process where applicable.
Where SMS consent is collected through a website or electronic form, the SMS consent option will be presented separately from required Terms & Conditions or Privacy Policy acceptance and will not be preselected.
Customers may decline SMS consent and still request or receive services from Apex Roadside Rescue.
12. Customer Responsibilities
Customers are responsible for:
- Providing accurate service information.
- Providing an accurate pickup location and destination.
- Being available or providing appropriate access for the requested service.
- Providing accurate vehicle information.
- Following reasonable safety instructions.
- Paying authorized charges.
Incorrect or incomplete information may result in delays or additional charges where applicable.
13. Communication
Customers agree that Apex Roadside Rescue may contact them using the contact information provided in connection with a service request for purposes related to the requested service.
SMS messages require separate consent as described in Section 10.
14. Privacy
Apex Roadside Rescue’s collection and use of personal information is described in the Privacy Policy.
Privacy Policy:
https://apexroadrescue.com/privacy-policy-2/
15. Policy Updates
Apex Roadside Rescue may update these Terms & Conditions from time to time. The most recent version posted on the website will apply to future services and communications.
Contact Apex Roadside Rescue LLC
24/7 Towing & Roadside Assistance
Phone: 888-855-9546
Email: admin@apexroadsiderescue.com
Apex Roadside Rescue LLC • 24/7 Towing & Roadside Assistance